Shipping & Returns

We aim to process your order within 3 BUSINESS days from Sydney.

Should you require urgent delivery for a certain date, or have special delivery requirements, please contact us so that we can avoid any disappointment. While we cannot guarantee delivery by a certain date, we will do our best to assist you.

For the delivery day itself, if you are unable to be present for the day, the courier will leave the box at the front door. Please indicate if you have a alternative safe location for the courier to leave the box. We could not guarantee a certain timeframe as the couriers have their individual runs.


PICKUP AVAILABLE: Contactless pickup available at our Villawood showroom. Please allow 2 business days for processing the order. Please indicate in special instructions the nominated date for pickup.
Address: 6/189 Woodville Rd, Villawood, NSW 2163
Time for pickup: 10am to 2pm. (Monday to Thursday)


DELIVERY AREAS (please contact us if you like to be included in our delivery areas):

Major cities: Sydney / Brisbane / Gold Coast / Melbourne / Canberra

*Regional NSW : Blue Mountains / Central West / Tamworth / Scone / Gosford / Northern Rivers / Gloucester / Nelson Bay / Port Macquarie / Coff Harbour / Newcastle/ Wollongong/ Albury / Wagga Wagga/ Dubbo/ Southern Highlands / Nowra / Bowral / Ulladulla etc

*REGIONAL QLD: Sunshine Coast/ Toowoomba/ Lismore/ Tweeds Head/ Jimboomba/ Bundaberg/ Hervey bay/ Cairns/ Innisfail/ Mackay / Rockhampton / Gladstone / Townsville etc



DELIVERY CUT-0FF TIMES AND DAYS:

For (Sydney Metro / Canberra / NSW regional cities) delivery times when orders are placed before 10pm are:

Sundays (before 10pm), delivery on Wednesday or Thursday
Mondays (before 10pm), delivery on Thursday or Friday
Tuesdays (before 10pm), delivery on Friday or following Wednesday
Wednesdays, Thursdays, Fridays, Saturdays Sundays orders will be delivered on the following Wednesday or Thursday.

For Melbourne Metro, Brisbane Metro and Gold Coast Metro deliveries: Refrigerated Transport Weekly Delivery
All Melbourne and Brisbane orders is now transported by a specialized refrigerated courier once a week on Saturday.
*Please ensure your order is placed by Sunday of the previous week to receive the order by the following Saturday.

For Perth Metro deliveries
NEW Perth online store now open! Please go to Lamyong WA online store to order directly.



DELIVERY FEE:

For Greater Sydney areas *$9.50 up to 12kg per box

For Brisbane / Gold Coast / QLD Regional:
For orders up to 12kg, the freight cost is $28.
For orders up from 13kg to 23kg, the freight cost is $39.

For Melbourne / VIC Regional:
For orders up to 7kg, the freight cost is $28.
For orders from 7kg to 12kg, the freight cost is $28.
For orders from 13kg to 23kg, the freight cost is $39. (as 2 boxes are required)
For orders from 23kg to 60kg, the freight cost is $60.

Regional NSW/ACT:
(Canberra / Blue Mountains / Central West NSW / Tamworth / Scone / Gosford / Northern Rivers / Gloucester / Nelson Bay / Port Macquarie / Coff Harbour / Newcastle/ Wollongong/ Albury / Wagga Wagga/ Dubbo/ Southern Highlands / Nowra / Bowral / Ulladulla.
*$20 up to 15kg per box