Shipping & Returns
We aim to process your order within 3 BUSINESS days from Sydney.
Should you require urgent delivery for a certain date, or have special delivery requirements, please contact us so that we can avoid any disappointment. While we cannot guarantee delivery by a certain date, we will do our best to assist you.
For the delivery day itself, if you are unable to be present for the day, the courier will leave the box at the front door. Please indicate if you have a alternative safe location for the courier to leave the box. We could not guarantee a certain timeframe as the couriers have their individual runs.
DELIVERY AREAS (please contact us if you like to be included in our delivery areas):
Sydney / Brisbane / Gold Coast / Canberra deliveries all via FASTWAY
*Regional NSW : Blue Mountains / Central West / Tamworth / Scone / Gosford / Northern Rivers / Gloucester / Nelson Bay / Port Macquarie / Coff Harbour / Newcastle/ Wollongong/ Albury / Wagga Wagga/ Dubbo/ Southern Highlands / Nowra / Bowral / Ulladulla
Our estimated (Sydney Metro / Brisbane / Canberra / NSW regional cities) delivery times when orders are placed before 10pm are:
Sundays (before 10pm), delivery on Tuesday or Wednesday
Mondays (before 10pm), delivery on Wednesday or Thursday
Tuesdays (before 10pm), delivery on Thursday or Friday
Wednesdays, Thursdays, Fridays, Saturdays Sundays orders will be delivered on the following Tuesday or Wednesday
For Melbourne Metro deliveries Melbourne WEEKLY deliveries are BACK!
Order cut-off timing:
Order by Sunday 11pm and have your delivery on the following Wednesday.
Order by Monday 11pm and have your delivery on the following Thursday.
All orders placed after Monday 11pm would be delivered the following week.
For Perth Metro deliveries
Please note that deliveries could take up to 2-4 weeks due to logistic issues. Most of the items though would be delivered within 1 month of ordering.
For Brisbane / Gold Coast / Canberra :
For orders up to 10kg, the freight cost is $25.
For orders up from 10kg to 15kg, the freight cost is $30.
For orders up to 7kg, the freight cost is $28.
For orders from 7kg to 12kg, the freight cost is $28.
For orders from 12kg to 23kg, the freight cost is $39. (as 2 boxes are required)
For orders from 23kg to 60kg, the freight cost is $60.
Regional NSW/ACT (Canberra / Blue Mountains / Central West NSW / Tamworth / Scone / Gosford / Northern Rivers / Gloucester / Nelson Bay / Port Macquarie / Coff Harbour / Newcastle/ Wollongong/ Albury / Wagga Wagga/ Dubbo/ Southern Highlands / Nowra / Bowral / Ulladulla)
*$20 up to 15kg per box
Metro Sydney areas
*$9.50 up to 12kg per box
Perth Metro areas
*$35 up to 12kg per box