We aim to process your order within 3 BUSINESS days from Sydney.
Should you require urgent delivery for a certain date, or have special delivery requirements, please contact us so that we can avoid any disappointment. While we cannot guarantee delivery by a certain date, we will do our best to assist you.
For the delivery day itself, if you are unable to be present for the day, the courier will leave the box at the front door. Please indicate if you have a alternative safe location for the courier to leave the box. We could not guarantee a certain timeframe as the couriers have their individual runs.
DELIVERY AREAS (please contact us if you like to be included in our delivery areas):
Major cities: Sydney / Brisbane / Gold Coast / Melbourne / Canberra
*Regional NSW : Blue Mountains / Central West / Tamworth / Scone / Gosford / Northern Rivers / Gloucester / Nelson Bay / Port Macquarie / Coff Harbour / Newcastle/ Wollongong/ Albury / Wagga Wagga/ Dubbo/ Southern Highlands / Nowra / Bowral / Ulladulla etc
*REGIONAL QLD: Sunshine Coast/ Toowoomba/ Lismore/ Tweeds Head/ Jimboomba/ Bundaberg/ Hervey bay/ Cairns/ Innisfail/ Mackay / Rockhampton / Gladstone / Townsville etc
DELIVERY CUT-0FF TIMES AND DAYS:
For (Sydney Metro / Canberra / NSW regional cities) delivery times when orders are placed before 10pm are:
Sundays (before 10pm), delivery on Wednesday or Thursday
Mondays (before 10pm), delivery on Thursday or Friday
Tuesdays (before 10pm), delivery on Friday or following Wednesday
Wednesdays, Thursdays, Fridays, Saturdays Sundays orders will be delivered on the following Wednesday or Thursday
For Melbourne Metro, Brisbane Metro and Gold Coast Metro deliveries: Refrigerated Transport Weekly Delivery
All Melbourne and Brisbane Metro orders will now be transported by a specialized refrigerated courier once a week on Friday or Saturday.*Please ensure you have placed your order by Sunday of the previous week to receive the order by the following Friday or Saturday.
For Perth Metro deliveries
Please note that deliveries could take up to 2-4 weeks due to logistic issues. Most of the items though would be delivered within 1 month of ordering.
For Brisbane / Gold Coast :
For orders up to 12kg, the freight cost is $28.
For orders up from 13kg to 23kg, the freight cost is $39.
For orders up to 7kg, the freight cost is $28.
For orders from 7kg to 12kg, the freight cost is $28.
For orders from 13kg to 23kg, the freight cost is $39. (as 2 boxes are required)
For orders from 23kg to 60kg, the freight cost is $60.
Regional NSW/ACT (Canberra / Blue Mountains / Central West NSW / Tamworth / Scone / Gosford / Northern Rivers / Gloucester / Nelson Bay / Port Macquarie / Coff Harbour / Newcastle/ Wollongong/ Albury / Wagga Wagga/ Dubbo/ Southern Highlands / Nowra / Bowral / Ulladulla)
*$20 up to 15kg per box
Metro Sydney areas
*$9.50 up to 12kg per box
Perth Metro areas
*$35 up to 12kg per box